Our Stakeholders

BillerudKorsnäs works in places where the company is one of the largest employers, which makes the company a vital cog in society. Our dialogue with various stakeholders is a valuable asset to continuously identify important issues and to improve processes and procedures.

BillerudKorsnäs’ five key stakeholder groups - investors, customers, employees, business partners and society - are identified by the value created in the relationship between BillerudKorsnäs and each group.

These key stakeholders groups are essential for the company’s long-term survival. To contribute to community development local business, social and environmental initiatives as well as school activities are financially supported but no political donations are made.

Our ongoing stakeholder dialogue


Definition Type of dialogue Questions/Focus Response/Outcome

Potential investors

Annual Report including Annual Review and Sustainability Report, interim reports, external reporting systems, questionnaires from analysts, website, investor meetings, meetings with analysts, press conferences, capital market day, questionnaires from investors, materiality analysis. Questionnaires from ethical and environmental investment funds. Economic value development sustainable in the long term, strategies, challenges, risk management, climate change, environmental impact, labour practices, health and safety, ethics, Code of Conduct, human rights in the supply chain. Sustainability Report, strategic platform, risk management policy, reporting climate work and forestry in CDP, Climate Leader award, sustainability ranking from analysts, Code of Conduct based on UN Global Compact, Tara Expeditions, Action Aid, Science Based Targets.


Definition Type of dialogue Questions/Focus Response/Outcome

Existing customers/
Potential customers/
Customers’ customers/
End- consumers

Personal meetings, daily contact, network collaboration on liquid packaging board, fairs, seminars & customer meetings, customer surveys, external reporting systems, questionnaires from customers, materiality analysis. Sustainable business, Code of Conduct, economy, environmental issues (e.g. carbon dioxide emissions and biodiversity, life cycle analyses and environmental impact, product labelling PEF, water supply and discharges), working conditions (e.g. safety in the workplace, human rights in the supply chain, EUTR).. Sustainability Report, strategic platform, sales support and sustainability training, product development, responses to surveys, life cycle analyses for products, Gold CSR ranking EcoVadis, projects with WWF on biodiversity, EUTR report.


Definition Type of dialogue Questions/Focus Response/Outcome
Current employees Workplace meetings, management meetings, internal training, employee surveys, cooperation council, incident follow-up, performance reviews, materiality analysis. Code of Conduct, business ethics questions, performance management, work environment and safety, cooperation, fitness measures, diversity. Sustainability Report, strategic platform, talent management, model for improvement work, health and safety working group, health and safety policy, whistleblower policy, action plan on victimisation, extended trainee programme, responses to questionnaires, web-based training on the Code of Conduct
Union representatives Local collaborative meetings, collaborative forum at Group level, European Works Council, materiality analysis, pay survey analysis. Health and safety, young people’s work experience, performance management, finance, terms of employment, human rights, sustainability in the supply chain. Open and constructive dialogue, pay surveys.
Future employees Visits to plants/forestry, careers fairs at colleges and universities, fairs, talks, interviews/ questionnaires for dissertations/ essays, articles, Forest in School, student organisation Sustainergies. Business descriptions, products, customer requirements, focus on sustainability, certification, environmental impact, energy, ethics, attractive employer, working conditions, terms of employment,
sustainable products, economic and social benefit for society.
Sustainability Report, Employer Branding initiative, sponsorship, grants, trainee programme, work placements. Tekniksprånget, documented school projects, passing on information about the industry, ranking the company, assignments.

Business Partners

Definition Type of dialogue Questions/Focus Response/Outcome
Partners Close contacts and development projects. Developing sustainable and resource-efficient
packaging, developing microfibrillated cellulose,
business models.
Sustainability Report, strategic platform, launching
new products (e.g. D-Sack), new business models.
Existing suppliers Procurement, supplier evaluations, improvement
meetings, materiality analysis, discussion meetings.
Code of Conduct, requirements regarding
internationalisation, finance, reduced environmental impact, safety in the workplace.
Sustainability Report, new supplier assessment model and manual.
Lenders Personal meetings, financial communication. Economic value development sustainable in the long term. Strategic platform


Defitnition Type of dialogue Questions/Focus Response/Outcome
Local residents
Local societies
External viewpoints, information meetings, environmental reports, materiality analysis. Emissions to air and water, events and plans
for the future at plants, planning forestry, nature conservation issues.
Sustainability report, dialogue for understanding, measures to reduce disruptions, sponsorship of local activities, collaboration projects.
Ongoing contacts and collaboration, networks,
study visits.
Talent requirements, content of training, work
placements, the company’s strategies, talent
management activities, industry issues.
Dialogue between business and education, a stronger recruitment base, wider range of technical training, designing upper secondary school programmes.
Contacts with county administrative boards/ municipalities, statutory environmental reports, scrutiny for production permits, consultation,
harvesting reports, representations.
Emissions to air and water, noise, energy, land
issues, waste, use of chemicals, protecting the natural and cultural environment in forestry, delimiting nature conservation initiatives.
Better understanding of each other’s points of view on environmental issues, new production permits,
go-ahead on key biotopes from Swedish Forest Agency.
External auditors
Certification bodies
On-site visits and other kinds of dialogue in
conjunction with audits, social issues in working groups for standard audits.
Legislation and criteria of the standard in question. Certification for operations, designing new standards.
 Industry organisations Information meetings, working groups, board work, inquiries, development work, consultation on legislation. Legislation, standardisation, sustainability, circular economy, waste directive, bio-based products, industry targets, policies and strategies. Industry information, shared targets, development
activities, representation in EU working groups, response to consultation, designing new standards.
Last updated: 2016-06-14